Our goal is to create space for as many of you as possible in every class and session we offer without space going to waste unnecessarily. To do that, we have a few guidelines in place:
Reservations are recommended for ALL classes, which are available for booking 7 days in advance. Members can register for sessions they wish to attend in order to be guaranteed a spot. This includes drop-in sessions. All session are subject to a strict 4-hour Cancellation Policy if you do not show up or cancel your reservation within the allocated time-frame.
You may drop-in last minute depending on availability and will be on a first-come first-serve basis, please check the online schedule. If a spot is reserved and the member does not show up without 4-hours notice, a session will be automatically deducted from your account. Members who are more than 5 minutes late WITHOUT NOTICE will forfeit their spot in the session. The spot will be granted to anyone on the wait-list who are present at the facility . If an unforeseen situation arises that prevents a member from being on time for a session, please give us a call in order to keep your spot.
If this is your first time attending a class you are reserved in, you have 4 hours to notify us by phone, e-mail, or cancel your registration online through MindBody. Payment is non-refundable, but we are more than happy to reschedule you to another date. If you miss the 4-hour notification cut-off, we assume you are taking the class and the class cannot be rescheduled, refunded, or credited.
Once the full balance of the private lesson has been taken, it is considered a confirmed lesson. If situations arise and you can no longer attend your private lesson, you must provide 24 hours notice to reschedule your private lesson. Notice less than 24 hours will not be granted a reschedule. All coached/private lesson fees are non-refundable..
If a class is full and there is a wait list option, we highly recommend taking that option! Members’ plans do change last minute, which means there is a good chance you can still get into the class. When a spot becomes available, the first person on the wait list will be AUTOMATICALLY put into the available spot. This person will be notified via email and text message, and if this is you but you wish to cancel, please do so before the 4-hour cut off.