Our goal is to create space for as many of you as possible in every class and session we offer without space going to waste unnecessarily. To do that, we have a few guidelines in place:
Reservations are recommended for ALL classes, which are available for booking 7 days in advance. Members can register for sessions they wish to attend in order to be guaranteed a spot. This includes drop-in sessions. All session are subject to a strict 4-hour Cancellation Policy if you do not show up or cancel your reservation within the allocated time-frame.
You may drop-in last minute depending on availability and will be on a first-come first-serve basis, please check the online schedule. If a spot is reserved and the member does not show up without 4-hours notice, a session will be automatically deducted from your account. Members who are more than 5 minutes late WITHOUT NOTICE will forfeit their spot in the session. The spot will be granted to anyone on the wait-list who are present at the facility. If an unforeseen situation arises that prevents a member from being on time for a session, please give us a call in order to keep your spot.
A deposit of 50% is required to book & confirm all coaching lessons. The remaining balance will be remitted upon arrival. If situations arise and you can no longer attend your booking, you are able to reschedule up to 1 week in advance with NO Penalty. Cancellations within 7 days to 24 hrs can be rescheduled for a rate of $15. Notice less than 24 hours will not be granted a reschedule and a refund cannot be provided. All coached/private lesson fees are non-refundable (only credit can be issued based on the listed conditions)
Full payment is required to secure your spot in camp. Cancellations that occur prior to 3 weeks to the start of camp are entitled to a refund of the camp fee minus $50 administration fee. Cancellations between 3-2 weeks to the start of camp can reclaim 50% of the camp fees minus $50 administration fee.
Camp Fees are non-refundable and non-transferable within 2 weeks to the start of camp
Birthday Party Cancellations made more than 14 days prior to the date will receive a full refund less a $50.00 administration fee. Cancellations made less than 14 days prior to the date will receive a 50% refund. Cancellations made within a week of the event will not receive a refund.